1. What materials are used in Rora Jewelry products?
All our products are made from certified Silver 925, ensuring premium quality and durability. Each piece is handmade and comes with a certificate of authenticity.
2. Are your products waterproof and dustproof?
Yes, all our jewelry is designed to be waterproof and dustproof. This ensures that your pieces remain in excellent condition, even with regular wear.
3. Can I customize my jewelry?
Absolutely! You can customize your Rora Jewelry pieces by engraving your name or initials. Simply select the customization option when placing your order.
4. How do I determine the correct size for my bracelet?
Our bracelets feature an adjustable sizing design to ensure a perfect fit. You can easily adjust the bracelet to suit your wrist size.
5. Do you ship internationally?
Shipping times vary based on your location. Typically, orders are processed and shipped within 5 to 10 business days. You will receive a tracking number once your order has been dispatched.
6. How long will it take to receive my order?
Shipping times vary based on your location. Typically, orders are processed and shipped within 5 to 10 business days. You will receive a tracking number once your order has been dispatched.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your jewelry, you can return it within 5 days of receipt for a full refund or exchange, provided it is in its original condition.
8. How do I care for my Rora Jewelry?
To maintain the shine and quality of your jewelry, avoid exposing it to harsh chemicals or abrasive materials. Clean your pieces regularly with a soft cloth to remove any dirt or oils.
9. Do your products come with a warranty?
Yes, all our jewelry comes with a warranty that covers any defects in materials or workmanship. This ensures that you can wear your Rora Jewelry with confidence.
10. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at support@rorajewelry.co.uk. We are here to help you with any inquiries or concerns.
Also via Whatsapp faster support +44 7520 693234